Have a question? Call Us at 1-(800)-798-6199
We pride ourselves on having the best and most accessible tech support in the industry. Talk to a live agent now!
For complex or technical issues, the fastest way to a solution is often to let our experts see your screen. At your request, and under your supervision, our support team can use Splashtop to establish a secure remote connection to your computer.
This allows us to diagnose the problem directly and guide you to a resolution much faster. You should only initiate a download when instructed to do so by a support expert during a call.
Whether you’re a new receptionist or an experienced owner, our role-based training guides make learning easy. Find detailed instructions tailored for:
Master scheduling, billing, and patient check-in.
Deepen your knowledge of charting, consent forms, and treatment plans.
Learn about financial reporting, inventory management, and marketing automation.
For in-depth information and advanced users, our video tutorials and quick tips offer detailed explanations of the software’s architecture and capabilities. You can also stay on top of all the new features and enhancements that are constantly being added to the program.
When you need to speak with a person, our team is here to provide the expert help you need. We are committed to ensuring you get a clear and timely resolution.
Live Phone Support
For urgent or practice-stopping issues, live phone support is your best option. Our team is available six days a week to help you navigate your challenge and get your clinic running smoothly again.
For non-urgent questions, inquiries, or requests that require investigation, you can send us an email to sales@mdware.com. Our team will review your request and respond within one business day.
You have two main options. For urgent technicial issues, we offer live phone support 6 days a week or email support@mdware.com. For less urgent matters or sales questions, you can send us an email to sales@mdware.com.
We offer a comprehensive self-serve MDware support platform with a searchable knowledge base and training guides. For direct assistance, we provide live phone and email/ticket support.
Yes, we offer live phone support on Saturdays from 10:00 AM to 4:00 PM (EST) to help your clinic handle any weekend needs.
To help us resolve your issue as quickly as possible, please have your clinic name, a clear description of the problem, and any specific error messages you may have received.
If you’re exploring MDware and have questions about our software, our sales team would be happy to help. The support channels listed above are for existing customers only.
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