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September is refreshing. It’s a time to refocus your energy with a well-deserved Labor Day holiday. It’s the welcome month for Autumn, it’s when kids are in their daily school routine (try not to look too excited when they hop on the bus!) and it’s the start of a new football season.

At MDware, we are feeling giddy because we start gearing up for holidays.

Here’s a quick Tip of the Month on pop-up messages.

Also, the Feature Spotlight is on Reviews, the game-changer for your business.

Make sure you read the Featured Article on why it’s Time To Transform Your Reception Department.

Wishing you a productive September from Blake and the Team!

Watch this video to learn how to use the

pop-up messages portion of the software.

AmSpa Boston: September 15-16, 2018

Premiere Philadelphia: September 23-24, 2018

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The Secret To Great Reviews!

Reviews

They Are A Game-Changer For Your Business

 

Did you know that 80% of people thinking about new procedures go to Google, read reviews and reserve with the best company?

The problem is it's difficult, so people don't leave reviews.

MDware has made it easy. We now send out a text message asking the client if they enjoyed their visit. When the client responds with yes, MDware sends out another message. With the click of a link the client sends a review to either Google, Facebook or even Yelp.

 

This is how you get LOTS of reviews … this is a game-changer!

Contact your MDware Representative today to learn more!

Time To Transform Your Reception Department

By: Dori Soukup

Most people call this department “Reception,” I call it, “The Guest Relations Department.” This team can either make or break your business. How would you rate your team?

Are they Order Takers or

Revenue Generators?

This team is the heart of your operation. They have big responsibilities. But often, Spa and Medi Spa leaders hire people to simply answer the phone.

Big mistake!

 

During the Leap Ahead seminar, we call the attendees’ Guest Relations teams to see how they answer and handle incoming calls.

I have to say, you would be amazed at the things we have heard over the years. Rarely do we hear a great call management process. 

They never ask for the person’s name, they don’t ask for their information unless they are going to make an appointment, they don’t ask for the appointment and the list goes on and on. … These mistakes are costing thousands and thousands of dollars!

 

Have you shopped your team? Please do it. Have a friend call, put them on a speakerphone and listen. Or if you have a phone system that records calls, pick a few calls and listen.

 

Rate the calls as A, B, or C.  Here are the criteria you should use to rate your call management:

• Tone of voice

• Communication skills
• Menu knowledge and recommendations
• Ability to convert caller into appointments
• Ability to reserve a consultation
• Avoid discussing pricing
• Handling objections
• Reservation process efficiency
• Maximizing revenue by avoiding                lowest priced treatments
• Helping you reach your revenue targets
 
If you are ready to transform your reception department into an effective, revenue generating Guest Relations Team, we are ready to help you! Discover the New Guest Relations audio to improve your call management and your check-in and check-out process.

Say goodbye to order takers, say hello to maximized revenue and enhanced guest experiences!

 

Article by Dori Soukup. Author, speaker, consultant and founder of InSPAration Management.

Click Here to receive Dori’s book, Spa Business Secrets to Increase Profits.

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MDware are the makers of the industry’s leading Medical Practice Management Software.

 

[email protected] | 1-800-798-6199

 

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