Live Tech Support
When you have a problem with your software, the last thing you need is a chatbot or a support ticket. Our live support team is here to give you a fast answer from a real person, so you can get back to your clients.
Book a DemoThe Problem with Bad Tech Support
Most software support is designed to be slow. You submit a ticket and wait a day for a reply, or you get stuck in an automated phone menu that leads nowhere.
This is a major problem when you are running a busy clinic. A simple software issue with a client waiting can disrupt your entire schedule. You need an answer now, not tomorrow. Slow support is a direct threat to your business operations.
Features
A Human Approach to Helping You
MDware’s support is built on a simple idea: when you have a problem, you should be able to talk to a person who can help.
You Talk to a Person, Fast
When you call our support line during business hours, you will talk to a real person. We do not hide behind chatbots or complex phone trees. Our team is trained to understand the specific challenges of a clinic and can help you find a solution quickly.
Help Six Days a Week
Your clinic does not stop on Friday afternoon, and neither does our support. Our team is available six days a week, including Saturdays, to help you solve any issues that come up during your busiest times.
We Can See What You See
Sometimes it is hard to explain a technical problem over the phone. With your permission, our support experts can start a secure remote session to see your screen. This lets them diagnose the issue directly and guide you to a solution much faster.
What is Live Support?
Live support is a service that allows a software user to get help from a human being in real-time, usually through a phone call. Unlike ticket-based systems, the goal of a live support platform is to provide an immediate answer to a problem. It is designed to resolve an issue in a single conversation so you can get back to work.
The Benefits of a Real Support
Having access to a responsive, human support team provides a few clear benefits for your clinic.
It Minimizes Business Disruption
When you can get a fast answer to a technical problem, you can resolve it and get back to your clients. A quick support call turns a potential crisis into a minor issue.
It Reduces Staff Frustration
Knowing that an expert is just a phone call away gives your team confidence. They do not have to waste their time struggling with software problems they cannot solve on their own.
You Get More from Your Software
Our team does more than just fix things. They can help you learn how to use all the features of the software, helping you improve your clinic’s Growth & Compliance.
Our Philosophy in Practice
Why Leading Clinics Trust Our Approach
MDware powers both of our Idaho locations, tracks every membership, and even manages inventory—couldn’t run my clinic without it.
Carrie T.
Owner, Allante Life Medspa
From follow-ups to EMR and marketing, MDware does it all. It paid for itself in under 24 months.
Michele H
Director, ZONA Med Spa
Tech support is the best and the marketing module made us lots of money—amazing software!
Nicole Millen
Serenity Medspa
Easy charting, anywhere access, and full procedure tracking—MDware handles everything we do.
Heather G
RN
Enjoy a Better Support Experience
Good software is only as good as the team that stands behind it. You need a partner you can count on when things go wrong. A demo is a chance to not only see the software but to ask about the team that supports it.